Frequently Asked Questions
What is ViralVault?
We're a one-stop shop for the trending, viral products everyone's talking about online, curated and collected in one place so you don't have to hunt for them.
How long will my order take to arrive?
Orders are processed in 1–3 business days. Items from U.S. warehouses usually arrive 3–8 business days after that, and items from international warehouses usually arrive in 7–15 business days. Each product page shows its estimated delivery. See our Shipping Policy for details.
How do I track my order?
Once your order ships, we'll email you a tracking number. Tracking can take 24–48 hours to start updating.
Why did my order arrive in separate packages?
Our products come from different fulfillment centers, so items in one order may arrive separately. You'll get tracking for each package, with no extra shipping charge.
Can I cancel or change my order?
Yes, if you email us within 12 hours of ordering. After that, your order may already be processing.
What's your return policy?
You can request a return within 14 days of delivery for unused items in their original packaging. Email us first. Please don't mail anything back without a return approval. See our Refund Policy.
What if my item arrives damaged or wrong?
Email us within 7 days of delivery with your order number and photos. We'll send a free replacement or a full refund.
Is checkout secure?
Yes. Checkout is powered by Shopify with encrypted, secure payments. We never see or store your full card number.
Where do you ship?
We currently ship within the United States, including APO/FPO addresses.
How do I contact you?
Email kristinaugcletsgo@gmail.com or use our Contact page. We reply within 1–2 business days.